What should I do if I can’t remember my username and/or password?

Click “forgot username” or “forgot password” on the sign in page on our website, or in the mobile app, and an email will be sent to the email address we have on file for that account, containing either your username(s), or a link to reset your password, respectively. If you do not receive the email within a few minutes, please take these steps.

Please note, usernames are permanent and cannot be changed or updated.

If you think the email address in your account might be outdated, contact us.