What are unsynced data?
If you think certain data points from your nest visit (especially photos) were not saved, look in the “Unsynced data” section of the app menu. If your signal is weak and data can’t be uploaded because your cell coverage is unreliable, the app will save data here and wait for you to reconnect to Wi-Fi. This greatly reduces the possibility of any lost data.
Once you’re connected to a network again, go back to the unsynced data section, and tap the button that says “Upload all.” You can also touch and drag your finger down on the unsynced data page to “refresh,” which should also initiate a sync.
Troubleshooting
Some unsynced data may show an exclamation mark where the “sync” icon normally appears—this indicates that other data needs to be synced first before this data point can be saved. This most commonly shows up for nest visit data; the attempt they belong to needs to be synced before the visit can save to that attempt.
If you continue to have any errors, use the “copy” button to copy debug information, paste it in an email, and then send the email to us at nestwatch@cornell.edu, along with a description of the problem. The debug information will look like a bundle of code, and it will help our programmers to diagnose the problem. We will follow-up with you via email.