I never received the password reset or username reminder email
If you do not receive the emailed instructions within a few minutes, please check your email’s spam or junk folder. In rare cases, it may take up to an hour to arrive. Additionally, some email providers have a junk filter that prevents spam from ever reaching your inbox – to combat this, try adding our email address, firstname.lastname@example.org, to your contact list and request the email again.
If after trying these things the email still does not arrive to your inbox, please fill out the Contact Us form. Your account’s email address may have a typo or you may be checking an email address that is different than the email that is stored in our database.Return to FAQ list