What’s my username and/or password?
From the app’s sign in page, select the link: “I forgot my username or password.” This will open up your device’s web browser. Select the “Forgot Username?” or “Forgot Password?” links on the sign in page. Enter the required information, and you will receive reset instructions in your email.
If you do not receive the instructions within a few minutes, please check your email’s spam or junk folder. If the email is not there, please contact firstname.lastname@example.org. Your account’s email address may have an error or may be outdated.Return to FAQ list