I can download the app and sign in, but none of my nest sites display. What is going on?
Your phone or tablet does not have the minimal operating system required for the app to work properly. Android devices need a minimal operating system of 5.0 and iOS devices need a minimal operating system of 7.0
You can check your Android operating system version by going to: Settings → About the Phone/Device.
You can check your iOS version by going to Settings → General → About and looking at the version number. The version number will look something like this: 10.3.1. If that first number is a “7” or greater, the app will work on your device. If you have a 5 or 6, then you will need to update your iOS in order to use NestWatch. To update your iOS, just go to Settings → General → Software Update.Return to FAQ list