find out more

Photo © Al Tuttle

The app is still showing I am in offline mode, even though I have internet and/or cellular service. How do I get back online?

Your device is still in airplane mode. Go to your settings and turn off airplane mode. Make sure you are connected to either the internet or your cellular service. Once you are connected, your data will sync.

Return to FAQ list

Cornell Lab of Ornithology

Cornell Lab of Ornithology